Customer Care

Who do I contact if I have questions or need help?

admin — Tue, 09 Mar 2010 02:27:17 +0000

When you are shopping on myticklespot.com you are guaranteed excellent service. You may contact us by e-mailing CustomerCare@myticklespot.com or phoning Tickle concierge at 1-877-499-8425.

How do I use my Tickle Gift Card to make purchases online?

admin — Tue, 09 Mar 2010 01:31:35 +0000

To use your Tickle Gift Card online go to your Basket. Below the contents, there is a section labeled Gift Cards and tkl Discount Codes. Enter the Gift Card number in the box and press Apply. The amount of your purchase plus tax and shipping fees will be deducted from the value of the card. If the value of your Tickle Gift Card does not cover the full cost, a credit card (or checkcard) may be used to cover the difference.

The PIN is only used for security purposes and not necessary during checkout.

What will you do with my e-mail address?

admin — Tue, 09 Mar 2010 01:26:30 +0000

We will send you occasional updates on sale items, special offers, and coupons. All e-mail updates form Tickle will be as clean and beautiful as our website.

If there is ever a problem with your order, your e-mail address is the first way we will contact you. As always, we are extremely sensitive about your privacy. Your personal information will be protected as outlined in our Privacy Policy.

When placing an order I get an error message stating that there has been an authorization failure. What happened?

admin — Tue, 09 Mar 2010 01:25:29 +0000

Please double check the credit card number and expiration date on your card. If you continue to have problems, you may contact Tickle concierge at 1-877-499-8425. Please be aware, we will need information concerning your credit card and your Tickle account to assist you.

What information will you need when placing an order?

admin — Tue, 09 Mar 2010 01:24:57 +0000

We collect your e-mail address, your shipping address and the billing information for your credit card. None of this information will ever be shared with anyone outside of Tickle and your credit card information is never seen by anyone at Tickle. Your privacy is very important to us, if you have any questions about your privacy while shopping with Tickle, contact a Tickle concierge at 1-877-499-8425. You should also review our Privacy Policy.

Can I change or cancel my order after it is placed?

admin — Tue, 09 Mar 2010 01:24:40 +0000

Yes, usually. Unless the order has been shipped, we can cancel or change your order. To do so, you will need to call Tickle concierge at 1-877-499-8425. Explain your situation and one of our talented and friendly concierge representatives will assist you with the change.

Where can I get assistance if I am a new customer?

admin — Tue, 09 Mar 2010 01:24:04 +0000

Ordering with Tickle is simple and easy. You can order 24/7 on myticklespot.com and between 10am and 7pm EST by calling 1-877-499-8425.

If you wish to place an order on the website, you can browse for the products on both the left and top navigation bars on virtually all web pages. Alternatively, you can enter search terms in the “Search” space in the top-right of the page.

Once you would like to purchase a specific product, you add it to your Shopping Basket by clicking the “Add to Basket” button.

By clicking “My Basket” at the top of the screen, you will be taken to Tickle’s shopping basket screen where you can enter any promotion codes, tklcode’s, discount codes, or gift card numbers. Click apply to apply the code. Click “Proceed to Checkout” to continue.

If you have not created an account or logged in, you will then be prompted to do so. During the checkout process, you will simply need to enter your shipping address, credit card information (using a secure payment process) and confirm your order. And you’re done!

Will I be charged sales tax on my Tickle purchases?

admin — Tue, 09 Mar 2010 01:22:41 +0000

Tickle is required by law to charge state and local sales tax to purchases shipped to the state of North Carolina only.

If I use a credit card to purchase something from Tickle, what will show up on my credit card statement?

admin — Tue, 09 Mar 2010 01:22:25 +0000

We respect that many of our customers prefer to remain discreet in their purchase. Your credit card will show a charge to Tickle Industries, LLC. In a recent poll, we found that most people think Tickle Industries is a bakery. Muffins anyone?

I don’t feel comfortable placing an order with my credit card online, isn’t there another way?

admin — Tue, 09 Mar 2010 01:21:57 +0000

Of course. You can always contact Tickle Concierge to confidentially place an order over the phone.