Customer Care » Shipping

Delivery Times

admin — Thu, 19 Nov 2009 21:41:49 +0000

We once offered a flat-$5 delivery option, we have since discontinued the use of that and now offer USPS and UPS options. We believe these new options will better serve you and allow us to deliver your products faster and more reliably and help you understand the best option to choose. These new options includes USPS Priority Mail, UPS Ground, and FedEx Ground. Delivery times are usually within five days, but may take up to 10 days in rural locations, APO boxes, Canadian deliveries, AK, HI, and US territories.

Of course, we offer an upgrade to speedier “I want it here by tomorrow no matter what it takes” delivery for a little more. Just in case you’re really excited for it to get there. For most orders Two Day, Next Day, and Overnight services are available. If you need overnight or next day and the option is not presented to you, feel free to contact Concierge for assistance.

Discreet Shipping Policy

admin — Thu, 19 Nov 2009 21:38:14 +0000

When you’re a Tickle customer, privacy is guaranteed. Your order will arrive in an inconspicuous package, giving no hint to its contents. The box (or boxes!) will be very boring. The labels don’t have little vibrators printed on them, nothing sexy, no hot naked men (or ladies!) on there either. Don’t worry, we look out for you.

We’ve been looking for customer testimonials to go here describing our boring brown boxes, but the testimonials put us all to sleep… (“boring box had me confused”, “brown and pretty dang discreet”, “I had no idea what it was”. etc.). I guess it’s true, it is what’s on the inside that matters.

Problems With A Shipment

admin — Wed, 11 Nov 2009 21:49:40 +0000

Shipping Refunds

If you paid for expedited shipping and did not receive your package on time, please contact Tickle Concierge at 1-877-499-8425.

Incorrect or Damaged Items

If you received the wrong product or it was damaged during shipping, please contact Tickle Concierge at 1-877-499-8425.

International Orders

admin — Tue, 10 Nov 2009 21:47:26 +0000

For international addresses or APO/FPO zip codes you must place your order by phone at 336-231-3744 or (877) 499-8425 in the US. If you need to specify an alternate shipping method or some other type of special handling for your order, we are only able to handle that by telephone.

Shipping FAQ

admin — Sat, 06 Jun 2009 20:20:00 +0000

Will anyone know what is in my delivery?
Will my order arrive in one package?
What happens if I order an item and it is not in stock?
Can I ship my order to an international address?

Q:Will anyone know what is in my delivery?

A: Nope. We ship in a clean and plain brown box. There is no mention of the contents on the outside of the package. A brief packing slip will be inside the box. The return label will say either “Shipping Department” or “Tickle Industries”.

Q:Will my order arrive in one package?

A: Not all of the products Tickle offers will ship together. Generally, they will ship in a single package, sometimes they may be shipped from different facilities. Gift cards are shipped from a different location and will always be shipped separately.

Q:What happens if I order an item and it is not in stock?

A: We will immediately notify you that your selection was not available. At that time you may choose to wait for the product, cancel the order, or we can help you choose something else.

Q:Can I ship my order to an international address?

A: Some of the items Tickle offers are available for international shipping. If you’d like to place an order to be shipped outside of the USA, please contact Tickle concierge by calling 1-877-499-8425.